Last Updated: November 10th, 2025
Easio Lube (“Easio,” “we,” “us,” or “our”) operates the website easiolube.com (the “Site”) and provides related products and services (collectively, the “Services”). This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our Site and Services.
By accessing or using the Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information You Provide
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Shipping and billing address
- Payment information (processed securely by third-party providers; we do not store full credit card details)
- Account login credentials (if applicable)
- Any information you provide via customer support requests
1.2 Automatically Collected Information
When you use our Site, we automatically collect:
- IP address
- Device type, operating system, browser type
- Pages visited, time spent on the Site, and interaction data
- Referring URLs
- Cookies and tracking technologies (see Section 6)
1.3 Transaction & Order Information
When you purchase from us, we collect details about:
- Products purchased
- Order history
- Payment confirmation
- Shipping status
1.4 Marketing & Communications Information
If you subscribe to marketing emails, we may collect:
- Email engagement data (opens, clicks, preferences)
2. How We Use Your Information
We use your information for purposes including:
- Processing and fulfilling orders
- Providing customer support
- Improving our Site, products, and Services
- Sending transactional emails (order confirmations, updates)
- Sending marketing communications (with your consent)
- Detecting and preventing fraud
- Complying with legal obligations
3. How We Share Your Information
We may share your information with:
- Payment processors (e.g., Stripe, Shopify Payments)
- Shipping carriers and logistics providers
- Email marketing platforms
- Analytics and advertising partners
- Service providers who support website functionality
We do not sell your personal information.
We may also share your information:
- To comply with laws or legal requests
- To protect our rights, safety, or property
- In connection with a business transaction such as a merger or acquisition
4. Your Rights & Choices
Depending on your jurisdiction, you may have rights including:
- Access to the personal information we hold
- Correction of inaccurate information
- Deletion of your personal data
- Opt-out of marketing communications
- Restriction or objection to certain data uses
- Data portability
To exercise these rights, contact us at support@easiolube.com.
Marketing emails always include an unsubscribe link.
5. Data Retention
We retain your information only for as long as necessary to:
- Fulfill the purposes described in this Policy
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Order-related information may be retained for tax and accounting requirements.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable core site functionality
- Analyze site traffic and usage
- Personalize user experiences
- Track marketing performance
You may disable cookies through your browser settings, though some features of the Site may not function properly.
7. Payment Processing
Payments are securely processed by third-party providers (e.g., Shopify Payments, Stripe).
We do not store or access your full credit card details.
Please review the privacy policies of these providers for details on their practices.
8. Data Security
We use industry-standard technical and organizational measures to protect your data.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. International Data Transfers
If you are located outside Canada, your information may be transferred to and processed in countries with different data protection laws. We take measures to ensure such transfers comply with applicable legal requirements.
10. Children’s Privacy
Our Site and Services are not intended for individuals under 18.
We do not knowingly collect personal information from minors.
If we become aware that we have collected data from a minor, we will delete it promptly.
11. Third-Party Links
Our Site may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated “Last Updated” date.